Support & Maintenance
Downtime is simply not an option. HBMJ offers premier support and guidance to keep your day-to-day operations running flawlessly. From simple to complex issues, we are available to assist and guide you when you need it most.
HBMJ’s support and maintenance services allow you to balance your business objectives against the parameters of risk, business impact, and continuity.
We’ve developed a comprehensive and customizable service level program that brings the structured, disciplined approach clients need to help them keep everything on track. Our service level program is tailored to your unique need to provide functional efficiency, client satisfaction and optimization of your daily business processes. Clients can embark on a proactive strategy of managing dynamic changes while freeing up internal resources to save time and minimizing the risk of downtime and unplanned events.
We offer matchless daily infrastructure support, maintenance, system monitoring, and custom RSL development on an ad hoc basis. In addition, we maintain a comprehensive and customizable help desk service that brings the structured, disciplined approach clients need to help them keep everything on track.
YOU HAVE QUESTIONS. WE HAVE ANSWERS.
TAILORED TO YOUR UNIQUE NEEDS
Customized levels of service
Best-practice design and advice
Flexible – you determine the priority of tasks
Comprehensive plan targeted for functional efficiency
UNMATCHED SUPPORT SERVICES
Standard/updated documentation – no key man risk
Quick help and guidance - simple to highly complex issues
Experienced support team with aggressive response times
Automated analysis tools
PEACE OF MIND
Focusing on the long-term outlook from the very start
Proactive strategy of managing dynamic changes
Minimizing the risk of downtime and unplanned events
Saving time by freeing up internal resources
Ensuring daily business optimization